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| - My girlfriend and I went with another couple using Teambuy vouchers for 3-course meals. I highly recommend this restaurant for those in the restaurant and hospitality industries as a case study in what not to do.
Service (1/5):
1. It was 6:00PM on a Friday evening and there was another couple already there, with three more couples gradually trickling in throughout the night. It was dead. The service was slower than their business and we didn't finish until 9:15PM.
2. The main waitress serving our table acted like we were at a funeral home. I think it was her sense of humour that had passed away. Yes, she was also dressed all in black.
3. At times I suspected they had run out of water because we had to ask the two waitresses repeatedly for it.
4. For the main course, the waitress served the food and we only had my girlfriend's knife to eat with between the four of us. We had to ask for flatware. The waitress gave my girlfriend a second knife. Again for dessert, nothing to eat with (not even a leftover knife).
5. The restaurant attached a $18 tip on a $49 bill. I asked what this was about and the waitress said that's the tip on the $100 "value" of the Teambuy voucher. Wait, Teambuy and Eight only said that taxes and tip were not included when they sold these vouchers. Also, no mention of a mandatory tip even for parties of say 8+ on the menu. She then said it was on the contract their business signed with Teambuy. I ask for the manager and the manager insists I had agreed to it and it was on the voucher. He brings the voucher back and changes his tune. It's not on there but they charge all guests a mandatory 18% tip. Right...
Food (2/5):
Appetizers
Ocean & Earth Duo: the two shrimps were large and not overdone although the flavour could have been better. I'm not sure what the duck confit was. It looked like pulled pork but was crunchy and chewy. Was it burnt? The funeral home waitress says it's supposed to be like that.
Malpeque Oysters: these easily take the record for the smallest I have ever seen. Four of them for $14, each the size of larger-sized clams.
Mains
Beef sirloin on white truffle oil mashed: the beef was cut badly, at times exceptionally chewy to the point it couldn't be eaten. Mediocre flavour, although it was cooked a medium rare as requested. I enjoyed the mashed, probably because butter was oozing out of it but the salt could have been halved and I didn't taste the truffle oil. I don't want to know how much cream was in there but was I ever glad I had a vegetarian lunch.
Grilled salmon with goat cheese: the goat cheese on top was a great complement to the salmon. Unfortunately, the salmon was overdone.
Dessert
White chocolate cheesecake: I'm convinced the person that made this doubled the amount of sugar in the recipe
Chocolate ginger tart: this wasn't bad although it could have used more ginger
The food probably deserved a 1.5 but the presentation was a 4 so at least my eyes ate well.
Overall Experience (1/5):
This restaurant tries very hard to be a higher end restaurant with the decor and pricing, but that's about all they succeed in. Between the terrible service and the mediocre food, I can't remember any dining experience that was worse than this one.
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