I have been to the Queen West locations a few times now. The counter staff are friendly, efficient and helpful. I've always been offered samples when I've been unable to decide on what soup to order.
The soup and wrap combo is a pretty good deal- filling and the soups definitely have a home-made quality to them.
My only issue is that I wish they had more non-spicy options. Aside from the veggie wrap, I find most of the wraps a bit too spicy for my taste (note: I really really wish I liked spicy food but just can't get accustom.... Most people probably wouldn't find this to be an issue with Ravi).