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  • I'm not a frequent customer at Paradise. I find that for that price I can enjoy better dim sum else where. But occasionally I would go there with my parents for a change in venue and also because the restaurant is located very close to where my parents live. I never had any issue with the restaurant until today. We went there for lunch and today was an unusually busy day for them. First off, the girl at the reception called Latoya messed up the wait queue - what was supposed to be our table was given to a group of four who came later than us (but I chose not to argue with the reception after I saw a feeble old lady was with that group). Finally we were given a table close to the entrance. Soon after, we realized the AC duct which is directly above my Dad's seat started to drip and we saw quite a bit of condensation build up. We grabbed the attention of a manager called Raymond Wan. He took a quick glance and left without a word. Two minutes later, he did the same thing. Finally I asked him if he could do something about it and he replied, "you have to give me time to figure out what to do! I need time to grab a stick and some time to figure out a solution!" And this totally set me off and I said "well that's fine but at least you have to tell us you're working on it. You just simply passed by twice without a word and I wasn't sure if you're gonna do anything with it!" He finally came back with a tissue-wrapped hockey stick and still this loser wouldn't stop muttering: "Well wiping off the condensation is not a simple task..you have to think how to do it right without causing a mess. And of course there will be condensation build up because it's so muggy outside and the place is so packed with people. We can't do much with it!" At this point, I almost LOL - there's really no point saying anything to this Raymond dude. In the end, I didn't pay any tips - not even a dime. So here's my verdict - nice decor but sub-par service for a "Chinese fine-dining" restaurant. If you want good dim sum and good service, try Ambassador.
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