You wait easily over an hour. Then they always do extra work if they know the insurance takes care of it and they won't tell you if the insurance didn't cover every thing. I got a letter but no phone calls after 6 months threatening to turn me into collections. The staff truly doesn't care to help solve a problem. If you don't mind long waits and getting over charged and finding out about it 6 months later then go to this dump. I supposedly had a cavity fixed that had no problems before they "fixed" it. I knew I didn't want to go back and telI them to fix it because they will probably charge me again saying my insurance will cover it, but won't. I'm not the only victim they swindled, if you read any of the other negative comments about this place or the boulder highway office please avoid this place. They will lie and tell you they tried contacting you about charges being accrued, I promise you they never sent one letter to me until the letter today about my charge going to collections. I'm not singling out workers but the company as a whole is straight trash. I will NEVER go back to that place.