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| - Holy cow... we had the worst experience here! The one up in Surprise was a million times better!
First of all, we walked in with a party of four on a Friday night and they looked at us like we were crazy. The lovely gal up front asked if we had a reservation, and of course we did not. They weren't very busy at all for a Friday night, but she acted as if they were completely swamped. She informed us that it would be a 20 minute wait like it was the end of the world, but of course to us that seemed very reasonable. I guess we're just used to going to busier restaurants on the weekends?
Anyway, the wait actually took over 45 minutes--definitely more than double her initial guess. Whatever, we were able to grab a few drinks before happy hour was over so we were happy. The bar was actually the busiest part of the restaurant, and their service was fast and friendly. However, the rest of the place definitely took away from our positive initial experience there.
We were finally seated in the normal dining area and had the slowest, most forgetful waiter ever. I also noticed that the Hibachi area of the restaurant had barely anyone in it, so maybe that's why it took so long to get in. Everyone was trying to get into the smaller, normal restaurant section! :P We just wanted a nice regular meal with a regular waiter that night, but unfortunately our experience wasn't so great.
We all asked for waters, and the waiter brought one. Gee, thanks. Communal water? LOL. He also kept forgetting things we'd ask for, so we actually had to ask other waiters/waitresses on THREE separate occasions for things that our waiter didn't bring. We would've reminded him, but he seemed to disappear for long periods of time after forgetting things. He also seemed to know whenever we were complaining about him, because he would show up immediately after. 6th sense for unhappy customers? :)
Now, for the food... I had seafood kabobs, and they were okay. However, two of us had scallops in our meals and they were not cooked correctly. I know it's hard to cook them correctly, but these were just bad. The rest wasn't bad, but nothing great either... especially for the price.
Oh, I think the biggest part that bothered me was the location of the restrooms. It was right next to the kitchen, so it was constantly busy with waiter traffic. This is fine, but the attitude of said traffic was what bothered me. The first time, three waiters almost ran into me on my trip to the restroom. They just looked at me as if I was in the wrong place, and of course I said "excuse me." They didn't say anything... just looked at me and went around. On my second trip to the restroom, three waiters/waitresses were standing in the hallway just talking to one another, blocking the entire walkway. I walked up and stood there, finally saying "Excuse me, I have to get to the restroom." One girl moved to the side a little bit, but the guy standing in the middle had his arms crossed with his elbows sticking way out and didn't even acknowledge me. I had to maneuver around his impertinent elbows in order to fit through the tiny gap the one kind waitress had made for me. Basically, I was thinking "WTF?!"
When we were done eating, after we had paid the bill, we then realized that we had been there for over 3.5 hours. Ridiculous! The service was extremely slow and mostly unfriendly, the food wasn't good for the price we paid, and we just ended up being pissed off in general after leaving. This was our first trip to this Hayashi, but we wanted to try it out after having so many fantastic experience up at the Surprise location. I guess the name is the only thing these 2 locations have in common.
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