If I could write two reviews; one for the front counter and one for the kitchen I would. Since I am not able to here goes. The counter staff has always been super helpful and accommodating. Somewhere between ordering and the food being prepared is where the disconnect is. For example, tonight I ordered a classic grilled chicken smash, no mayo, no onions. My MIL ordered the crispy chicken buffalo blue cheese sandwich. My sandwich was not the classic smash and not only did they not take the mayo off but added more and added avocado to a burger that does not normally have avocado. My MIL did not have ANY blue cheese on her sandwich (which we paid extra for). Considering that blue cheese is in the name of the sandwich it is disappointing not to have received any. This is not the first time that our order has not been correct and honestly, I am becoming extremely frustrated. I am going to be forced to double check every order to ensure that we are receiving the food that we were promised. Please figure out a way to rectify the kitchen issues. We love your product just not the messed up end result and will be forced to go to another location. Or another burger restaurant.