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  • We've been shopping at this specific Godiva for years and today's encounter with Sara, an employee there was AWFUL. First, we stood there for about 10 minutes while she stood behind the counter filling out paperwork completely ignoring us. She didn't even take a second to say "I'll be right with you." Apparently, her IQ is too low to handle speaking to us and filling out paperwork simultaneously. Then, we ordered several pieces and I handed her my frequent shopper card, where I get one piece of free chocolate per month on the program. (My bill was about $30, so I wasn't there just for the free chocolate). First, I ordered 2 dark chocolate strawberries and she said they only have one, pointing to the dish on the counter. I told her she had more strawberries in the window and she rolled her eyes at me and then got the chocolate. They ALWAYS have chocolate covered strawberries in their window display, so it's not like this was anything new. Then, I asked if one of the pieces I ordered were free. She said "no." She didn't offer an explanation or anything. I asked if they had changed their program. She said "No." again - not elaborating. So I asked why I wasn't getting a free chocolate. She said, Well - you have to spend $10 a year in order to get the free chocolate, which you have but you don't get the free chocolate. So I asked why I would be getting the free chocolate. she said "I don't know." Then, she sighed and rolled her eyes again and said "Fine, pick out a chocolate to get for free." So I asked if I could just get one of the ones I had already picked out free and she said "fine." When I handed her my card, I held my hand out so she could give my card back to me but she just stuck it on the counter on the other side of the register with the receipt and said "Have a nice day" and walked away. I have NO idea what warranted that attitude but it was there before we got into the shop. As a business woman, she would've been fired ON THE SPOT for being so rude. How can someone surrounded by such amazing chocolate be so bitter?
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