I had an appointment for 11:30 and wasn't seen until 12:15. My feet got started in a bath that was cold, then adjusted by another worker, then I sat there waiting for someone to acknowledge me for another 20 minutes. The pedicure was fine except for the polish job, which was rushed and has bubbled up. I could've made it look better myself. I won't be a repeat customer, even if the pedi was cheap ($25). You pay for what you get, as I should know by now!