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Attributes	Values
type	rev:Review
dateCreated	2016-10-27 00:00:00 (xsd:dateTime)
itemReviewed	Walker Furniture
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Update 10/28/16: I don't take back anything I have said about walker. After working with Mike D. And Marina I am very happy with this end result. It was heartbreaking to hear the technician say my couch was literally falling apart. The manufacturing company forgot to put springs in my couch and the frame is coming apart and put a hole in my wall. Mike stepped up made sure I was taken care of and took a lot of stress off my shoulders. I will be having a new couch delivered tomorrow. I recommend for everyone to purchase the additional warranty walker offers. It was our saving grace. Even if you never use it there may be a chance something terrible will happen. I do love walker furniture. I always will. One bad experience will not keep me away. I find it so hard to believe some other people that say no one ever contacted them regarding their issues. Mike called me back after every single time I called him. He went above and beyond and I appreciate everything he did to help solve my issues. If you need a sales person I recommend marina. She's very sweet, knowledgeable and really does care about her customers and their needs. Original: Okay now I'm just beyond frustrated with this place. We have had the worst experience with this store. This all started back in 2/29/16. We were looking for a good furniture store at a decent price. I decided walker because I remember as a kid having the best experience. Here we are 21 years later and this store and the people that work there are not like I remember. Our first visit there was okay. Our sales consultant (marina) was very helpful and went out of her way to try to make everything go as smoothly as possible. Unfortunately nothing went as planned. After picking out a dining room set, book case, and chest. We found the couch we wanted. This was going to be the first Couch set I owned on my own. When we picked out the couch we went to put the order in. We were told they were no other couches available. At the time this was the only Couch they had within our price range and the correct size for our apartment. Talking about being crushed after looking for 3 days straight. Our sales person told us we could purchase the floor model. I was very hesitant on doing this because I seen a very large man flipping his two children on the couch from the back to the front doing back flips. I voiced my concerns to my sales person and a sales manager, both reassured me if anything happens they will work with us to have it looked at at a time that works best for us. I went ahead and purchased the set along with the other things. Now let's fast forward to July. I have no children and there are only two of us that live here but are barely ever home. One side of the couch started to sink alittle bit. I called the store spoke with a manager and he scheduled for someone to come out a week later. The same day this technician was supposed to come out I got into a car accident and texted the manager. I let him know I was just released from the hospital and would need to reschedule. He said no problem he would let the technician know. The technician showed up at my apartment any ways. I had to send him away because I was in no shape to be dealing with a person in my home when my husband wasn't home and I was supposed to be in bed. I called the manager again and let him know what had happened. he passed me off to the warranty center to reschedule. Every single time after this I spoke with them in august and September they told me they did not have any times available during Monday's and Tuesdays. I was not able to take time off work to have anyone to come out. Nor do I believe I should have to. I was told 4 different times there should be no problem with them coming out but that was never the case. I have to take this coming up Thursday off of work to have them come out to look at this couch now. At this point the left side of my couch is sunk in. Feels like I'm sitting on a bar if you try to sit there. The back of the couch has a huge hole in it, a piece of the couch is coming and put a hole in my wall. I just want to be done with this whole thing. Even if they come here look at the couch idk if there is anything they can do for this couch that was junk from the day we purchased it. We went back recently and looked at the couches again. We like one that we found but i don't know if I really want to keep doing business with this place unless they can do something to make this right for us.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Stephanie

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