We have been going to Las Sendas Animal Hospital for a little over a year. There are things I like about them and things I don't. I worked in healthcare finance for 35+ years and have never seen a Lab Prep Fee for a human lab test, but every time we have a lab test done here we pay an additional $38 over and above the cost of the test. Change LABS if it is there fee, if it is your fee, stop charging it.
They do give a senior 10% discount which is nice. However, my wife took our dog in today, who is very shy and the vet (a new one since the last time we were there) got right in our dogs face without letting her sniff her hand or anything. The dog snarled, which she never does. I think perhaps a little better bedside manner may be necessary.