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  • Worst customer service ever. I've been a Cox customer for over 6 years now. I recently had their Homelife security system installed in my new home. When I called to make the service appointment, the Cox service salesman told me I had 3 days to cancel the service if I wanted my money back, if I was unhappy with it. When the technician came over to install it, he told me that we had 3 days to cancel as well. I decided to ultimately cancel within the 3 days partly because Cox failed to mention that their outdoor cameras are not waterproof until the tech was done installing the system as a storm was rolling in. When I called Cox to cancel a couple days later, I was told I couldn't do so without paying a $700 cancelation fee and the $800+ paid for all of the equipment and non waterproof cameras was not reimbursable either! When I called to cancel, the customer service rep was very unhelpful and condescending. They said this information was all in the contract, which I do understand I should have read better but that being said, two Cox employees told me I could cancel within 3 days so a person like myself is more likely to skip the small print of a contract regarding cancellation when they are told such lies. The customer service rep refused to allow me to talk with anyone else in management regarding cancelation even when I threatened to cancel my cable and internet as well. Cox is a horrible, greedy monopoly of a corporation and they don't care about their customers and won't hesitate to rip them off and milk them for as much money as they can with their subpar products and service. I recommend staying far away from Cox for their cable and security. Go with AT&T Home Service Plus and Direct TV if you want better services that you can bundle together. Unfortunately, Cox has positioned themselves as a monopoly for high speed internet, but as soon as another better service comes along someday, I will definitely sign up with them over Cox.
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