I needed to have medication shipped to rural Quebec (2 days delivery) and it needed to remain cooled at a fridge temp.
I called a couple different times and everyone I spoke to was knowledgeable and most importantly able to explain to me a boxing process for what I shipping. They had all the products necessary to do so and did it quite quickly.
When FedEx horribly messed up and I had to wait another day to ship my package, they worked with me on repacking the box so it could last the 48 hours.
The dry ice was almost gone when opened, but those gel packs were still frozen! Thank you all, my heart was in my throat having to have the medication shipped and remain cooled.
Only downside was in order to do all this the box was very large, and barely fit inside of my two vehicle (the medication was in a box smaller than box of kleenex) however, that said I appreciated them understanding the urgency and taking the measures necessary to assure the package arriving appropriately cooled.
Highly recommend them for any cooling issue, and should I have a function or need for Ice, dry ice, gel packs, or anything I will definitely come back here.