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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • About four months ago I bought a used Jeep Grand Cherokee for offloading in the Arizona desert. The Jeep needed new brakes, new CV joints, and fresh fluids in the transmission, transfer case and differentials. I went to Brake Masters and had them do all of this work at one time. Three months later, when I had the Jeep on a lift to run down a noise, I noticed that one of the CV joints was already ruined -- incorrect installation. I took it back and had the repair made. Then I learned that they had used regular transmission oil in the transfer case rather than the oil specifically required by Chrysler. So I had to that done over as well, only this time I took it to the dealer to make sure there were no more mistakes. Finally, when they flushed the transmission they didn't bother to replace the filter. WTF! My take on Brake Masters is this: Stay away! Aside from working on brakes, these guys are essentially incompetent. I'm updating my negative review to average. I contacted their district manager about my complaints and he took care of everything. Impressive, actually. Still not sure if I would go back, but my previous bad review needs to be modified.
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