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  • 12/29/11 DINNER. The food was great, BUT EXPENSIVE. (But we knew that, going in.) The service was great. (In fact, the waitress was very sweet and attentive. I feel sorry for her, having to work there. The tips must be good.) BUT the "corporate" leaders AND their policies are ... well ... SCREWED. We went to GVR to attend an event coordinated by an outside entity ("Rock N Roll Wine", http://rocknrollwine.com/thursdays.html), which had advertised in their flyer online "...in addition to the great wine and live music, GVR is offering 15% off dinner to anyone with a Rock 'n Roll Wine wristband in any of their restaurants." So after the event (6p-8p) we decided to take advantage of said offer at Hank's, in the lounge. To make sure they would honor the 15%, we spoke with the "suit" at Hank's. He told us that the event coordinator did NOT have the approval of Stations Casinos (the parent company) to offer that discount. So we were screwed. Wouldn't they just honor it, since we were eating a small ticket after all? It wasn't gonna KILL their receipts of the evening. (Keep reading for details.) Answer: NO. But the icing on the cake? I got home to find that my bill at Hank's was taxed 18.1%, not 8.1%. Don't tell me I was charged a 10% RESORT FEE to dine at what is, basically, a LOCALS hotel/casino? What is WRONG with these corporate hacks? Do they WANT to drive business away? In THIS economy? We've been to Hank's a number of times in 2011, during happy hours as well as regular business hours, spending lots in the restaurant and bar. And we're done. I'll never return to ANY Stations Casino ANYTHING, after tonight. Who needs this? 12/30/11 ADDENDUM. We went back to the restaurant this evening to get an explanation as to why I was taxed 18.1%, not 8.1%. They stated it was not a RESORT FEE, it was the ENTERTAINMENT FEE. HUH? I had been to this restaurant MANY TIMES over the past year I've lived here. I've sat in that same bar, I've eaten while their guitarist (it's been the SAME GUY, the entire year) played, and we were NEVER charged a 10% ENTERTAINMENT FEE. Well, obviously "We Luv Locals" no longer. I'll reiterate. The ENTIRE Stations Casino chain, with which we've done lots of business over the past year of living here, has lost ALL of our future business. We will no longer visit GVR, Sunset Station, Fiesta Henderson, Boulder Station, ANY of them. No more dinners at the Broiler, Cabo, Pasta Cucina, Terra Verde, Grand Cafe, buffets, especially HANK'S, EVER AGAIN. And ALL THIS over the princely sum of 15% off $115 = $17.25 + rebating the 10% ENTERTAINMENT FEE of $11.50. We sure hope Stations got their $28.75 worth from this idiotic move, to not have any more business from us, ever again.
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