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  • My recent (three) stays here have been satisfactory, not horrible, but on the other hand nothing spectacular. You'll have the basics covered: a roof over your head, clean room, and food at the concierge lounge (Susan is fantastic!). Underwhelming and inconsistent front desk staff (esp in the evening). Asked multiple times to have the WSJ delivered to my room in the morning during each stay, but done only during the first stay. Third stay front desk staff didn't realize I was a Marriott member; I had to supply my own number. I had to ask to be put on concierge floor. This has only happened to me at this Marriott establishment. My colleague had to wait for an hour and half for the shuttle to pick her up at MSN airport. Another colleague had to walk down to the front desk to get some soap for there was no soap in her room upon arrival. Observations: elevators at times smelled like mold, waterfall in main lobby smells of mold as well. Outdated carpet and furniture - hasn't changed since stays in 2007 yet there is a brochure promoting Shop Marriott in the room. Bathrooms have no fans, popcorn ceilings. Even the shuttle drivers' uniform is outdated. Website description states: luxurious bedding. Clean yes, soft maybe, luxurious no. AC in room is loud, bring earplugs. Restaurant more often than not empty. Fitness center - cardio equipment and dumbbells, but no yoga mats/foam rollers. Ten min walk from Greenway Station Shopping Center with access to restaurants and shops. Convenient if you don't have a rental car.
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