This company came out to fix my spring in January, 2017. The door became unhinged in March, 2017. They charged me again and came out, the door was not opening smoothly. I called to complain and the lady who answered said that was their best technician. Here in July, the power went out and I pulled the cord to uncouple, it did not work properly, a neighbor came over and wrestled with the door and finally got it up. When the power came on and I pressed the control button, the door would not go down. I called the company to let them know my door was not working properly, but alas if you get a company that you have had to come out twice, you cannot trust the 3rd try. I called Neighborhood Garage. I would avoid this company as all the others have said.