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| - I am not sure why I actually went to Discount that day, but I am sorry I did. They just wasted my time and, of course, tried to sell me something I didn't need.
I called to see how much a flat repair and tire rotation would be, and was told they would do them for free even though I didn't buy the tires there (tires were OEM on relatively new vehicle). I set an appointment on line, and went in. When I got there, I was told by Rich that it would be $40. Not that I mind paying for services, but I was told on the phone that it would be free. He relented and told me to come back in 45-60 minutes and they would have it done for free. I came back in 75 minutes, and was told by Rich and Shawn(?) (manager?) that I had a staple in the tire and they could not fix it and I would need a new tire. The reason being was I had a staple in my tire and they could not use the plug-patches since the holes were too close together. While I understand that would be true, apparently these guys missed the fact that a single plug-patch is not the only way to patch a flat tire and that their are consumers that know this. Of course, they tried to sell me a special order tire to match the OEM tires when I could have gone back to the dealer for a prorated replacement. Of course, another fact that they didn't see fit to tell me about. I graciously thanked them for looking at it and went to leave. Then when get to the car, I discovered that they only rotated 2 of the tires! Hillarious! When I mentioned that to the manager (Shawn?), he shrugged it off and didn't even offer to finish the job. Amazing service, NOT! It's too bad people resort to these tactics to sell things.
I took the car to a local service center that I had been going to for years for these type of things. Not only were they very accommodating, but fixed the flat and rotated the other two tires in 30 minutes for $15. They were also amazed that Discount Tire refused to fix the tire.
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