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  • With all the conferences and other stuff that goes on here- expect HORRIBLE service. We reserved a room here for non-smoking. Upon arrival- they were out of non-smoking rooms and we got this DISGUSTING smoking room. We even had them spray the room and it still made me sick. Despite telling the front desk about my allergies, they refused to move me to another room or upgrade me OR COMP ME. WTF!? So I'm supposed to suffer all night? My horrible night doesn't even end there. The iron was crappy and the room is so poorly designed that it's impossible to plug in your iron and iron your clothes without pulling the iron out of the socket. I made the mistake of requesting extra towels at 1130pm. I waited and waited and waited...nobody came. So I went to bed. At 2am in the freaking morning somebody knocks on the door. Are you serious?! I refused to get out of bed since I was so darn tired. 2 minutes later they knock again. Excuse me, it's 2am in the morning and I need sleep, will you go away?! Anyways, you'd think they'd leave me alone after not answering after the 3rd time. Instead they CALL my room to get me to answer the door. No apologies for waking me up. Seriously- the towels could have been left outside the room or if i wanted them, I would have called again the next morning UGH!!! Continuing on, the next day they finally were able to move me to another room. It still didn't make my stay any better- the rooms are just dated and old and honestly I should have just stayed at Luxor since you have to walk like 2 miles to get to the convention center. So many other things here really made my stay in Vegas the worst stay ever and I come here at least a few times a year. I would gladly pay so much more to stay at a different hotel since the service was horrible and the amenities are just sad. I will admit the pool is nice and the drinks are pretty good but I did have a waitress that ripped me off bigtime. Overall, I repeat, I will NEVER EVER stay here again. I could probably go another 10 pages about the other *stuff* I hated about this hotel but I will spare you readers and just leave you with the advice of DON'T STAY HERE!!
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