This place is great! I have two small poodle mixes that are both rescue dogs. My older one is very unsure of new people, especially men. They were understanding of his needs and even let me walk to the back with him to drop him off and pick him up. Chris cut the timid dog's hair and did a great job. Both haircuts were nicely done, especially since it had been a while and they desperately needed it. All the staff I interacted with were wonderful and friendly. We will definitely be back!