I absolutely hate coming to this location. My husband and I came here a few months ago and waited 45 minutes for a drink that never arrived. Had to go back up to the register and get my money back. They somehow lost my order. Came back again today thinking we might have a different experience and ordered a slice of banana nut bread to be heated and waited about ten minutes before asking how much longer after we saw the employees standing around not working on any drinks.... not sure why the service is so slow when it always seems to be packed with people in there.