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  • I took my little dog to Chandler Dogs for a grooming on 6/11. I work far away so I had to leave him for the day. I went to pick him up after work and they bring him out and he is not groomed. I am told that they did not groom him because they could not contact me to find out what I wanted done. I had told the girl I dropped him off with exactly what I wanted done so I was very confused why they needed to talk to me again. I did receive 1 call during the day, by a number that was not their main number, but my phone does not work well at my office and the voicemail that came through was garbled. I did not receive any other calls. So ok, I will just make another appointment, inconvenient, but not horrible. While the groomer was holding my dog and explaining what had happened, she pet his ear and he yelped. Her response was maybe he has an ear infection. My little one had just had a comprehensive vet visit the Saturday before and had a clean bill of health. My dog is very dramatic and she pet him again with no reaction, so I figured it was nothing. So I left the building and drove him home. While in the car I touched his ear accidentally and he yelped again. Then when I'm almost home I get a call from them that my dog had been play nipped in daycare. Ok, first of all why not tell me when I'm there? They said it was not a big deal and wasn't bad. I got him home and looked at his ear and there was dried blood and he was in pain. So I cleaned it up and put some medicine on it and let him be. He wasn't acting like it was more then a little bite at the time. I had planned vacation that weekend so I left him with family and he seemed fine. I had made my appointment to have him groomed again for 6/15. I took him there and when the groomer was having me explain what I wanted again she noticed that his ear was filled with fluid. She thought he would be fine to groom as long as she was careful. I decided he was not staying for daycare so they were to call as soon as she was done. They called me a little later and I picked him up. The grooming was great, one of the best he has had. I called the vet and told them what was going on and they suggested I bring him in. The only available appointment was Friday. When I took him to the vet on Friday they immediately said he had an infection and they didn't understand why the doggie daycare didn't bring him in when they saw a bloody bite. They had to drain the fluid from his ear and cut around the bite to get all the infection out. They then put a compression bandage on and prescribed him 2 weeks of antibiotics and steroids. He also has to wear a cone. This all cost me $125 and was only that cheap because I get his office visits free and a discount on services. It would have been closer to $200 without that. I had bought the yelp deal for his grooming so all in all his groom ended up costing me $150 and 3 weeks of pain for my pup. A VERY expensive grooming . He did receive a very good groom in the long run, but the lack of communication and seemingly care of my pup makes me very leery to go back.
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