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  • Before moving to Phoenix, I went to a GiGis in Kentucky to buy him a cupcake to celebrate my move and many other memories. Gigis holds a special place because they are a symbol of tradition and many happy times. This Gigis took all that and stomped on it. I agree . . . there are few cupcakes and the customer service is poor. I called ahead to place a reservation for a few cupcakes that night. The lady said I did not have to do that, many cupcakes were available. I know this isn't protocol but said, " I am coming in the late afternoon, your selection is often limited. Can I please reserve?" No, no, she said I would be fine. Nope! There were a few cupcakes to choose from, all chocolate which my boyfriend hates. The lady in front of me had the same experience because she said, "you told me there would be plenty." I cried in the store. I had a white-girl fit. Not to ruin tradition, I called the Tempe location and the guy said, "Ill only save them if you promise to come pick them up." What kind of customer service and protocol is this? Promise to pick them up? I'm calling you. All around a terrible experience. . . .I hope the employees realize what type of service they are providing. The cupcakes are great, but I'll just wait til I visit Kentucky again to frequent Gigis.
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