I consider just going to a different cox store. I know that their customer service on the phone is excellent. But whenever it comes time for me to pay the Cox bill, their bill paying machine is ALWAYS down.
The seriously need another location in the north valley, because I'm always waiting atleast 20m to pay a bill. I go to United Beauty Supply two doors down while I wait.
The staff can also be rude. I've had great experiences and horrible experiences. They're not really informative about anything. If you ask a question, they ask a counter question. Example: Yesterday I went to pay a bill, and I said, "Can you put me on the list, there are atleast 25 people here, I'm just going to run next door for a second." "Are you leaving?" STOP. ANSWERING. QUESTIONS. WITH QUESTIONS! He didn't give me an estimate after that. And it was honestly a 20m wait. There were people lined up outside of the store, that's how crowded it was, no joke!