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| - I had been anxiously waiting to go to Whitfield since we decided to move to Pittsburgh from DC in February. We went last night and had the most mediocre experience. Our server could not have been nicer and attentive, but that was literally the only positive part.
We were seated at a four-top right in front of the main doors and on a Saturday night, you would've thought we went to eat in a beer hall it was so loud you could not hear the person immediately next to you. Acoustics need to be improved to actually institute an enjoyable experience.
The food: Ordered the focaccia and lard - bread was fine but so oversalted and lost the taste of the bread. Cesar was watery, and the entrees were the worst part. I ordered The Steak cooked medium, and it came out well done looking like an airlines portion of steak cooked in a microwave. Not a lick of flavor or juices came out of it and being pre-cut, made it look even worse. Presentation was horrible as it was just stuffed on a plate with fries and no garnishes.
The other people I dined with ordered the braised rabbit and trout. Braised rabbit with gnocchi came out in a long serving platter that was meant to hold a tenderloin and drowned in sauce. It tasted more like a chicken noodle soup than at $20+ rabbit with gnocchi. Additionally, presentation again was the issue here and made the food look unappetizing. Lastly, the trout was probably the only part of the meal that was good, as it had flavor and was a decent size, but nothing you couldn't pick up at Whole Foods and cook yourself, with a scoop of lima beans on the side.
To top off the night of extremely disappointing food and atmosphere, we were told at the end that their entire internet/credit card system was down and would have to write our payment information on a piece of paper for them to charge us at a later date and email to ask how much we'd like to tip. Not only was this unprofessionally handled, but when asked to speak with the manager, they did not have any appropriate response to ensure your information would be secure and the issue would be resolved.
Disappointing to say the least, especially when going in with high hopes. Good thing Millies Homemade Ice Cream is down the street and turned the night around. Best part of Shadyside!
ps. get some new plates! They make or break the food presentation and would help not make the food look so blah and bare.
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