Attempted to purchase 1 item around 10:30 PM. Two lines open- one self serve and other with cashier. The self serve being used by a person with a full cart- leading to a long line with the cashier. Why only 1 self serve line open? Why not open up another self serve line since person with full cart did not go through the line with cashier as would be commons sense. We left and took our business else where. We have been shopping more at ACME based on declining customer service at this store.