I was standing out of line waiting for my food; I listened to a lady talk down on the manager for 10 minutes easy. He handled it very professionally, very calmly, and with firmness. The lady didn't understand how to take advantage of a deal, but she didn't bother to ask how, yet it's the employees' fault they didn't inform her.
Then she proceeds to tell the manager how upset she is that he refused to refund money that wasn't owed to her. Now she's telling everybody that they "took advantage of her". All because she paid 75ยข to add an ice cream cone.
10/10 show. Good job manager guy (nick berns), you stuck to your guns.
Oh yeah the food is always fresh and the place is always clean!