I have had nothing but very good experiences here! The staff is very friendly and helpful. When I first started participating in the auctions, I did so online. I bought an item that did not work at all and even though their policies state that you are buying "as is", the ladies in the office extended me a full credit and even did it with a smile on their faces! I always feel comfortable here and come every week. Great place, if you keep your eyes open, to find some pretty good deals!