Went here 2 days in a row, basically because I'm the cookie monster.
The customer service here has been top-notch both times I went, but I haven't gone when it was all that busy.
The first time I asked for one ice cream sandwich to be made and the other one for take out (ice cream and mix-ins on the side). It was -27 outside (wouldn't melt) so she quickly set me up with it. I tried the Smores and Brookie (brownie cookie) with a vanilla ice cream puck covered in roasted almonds. The cookies are really the best part and both were delicious! I had picked up the Cookies n' Cream cookies when they were fresh and by all that is holy they tasted like true love! Especially with ice cream.
The next time, I went in and peppered them with questions. Their answers guided me to their Made to Order cookies and let me tell you that you won't be disappointed. You make your choice of cookie dough, 2 mix-ins, and voila you get 5 mini cookies fresh out the oven! I chose the double chocolate chip cookie dough with marshmallows and toffee crisps. I'm sure any combination will end up tasting like a little morsel of happiness.
Seating is limited seating, but it is clean and quite pretty inside. I haven't tried their froyo because I'm not keen nor have I gotten their drinks because they seem quite pricey. But If you'd like to travel to another planet, your cheapest ticket is these cookies!