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  • Terrible customer service and overall experience!!! If I could give a lower rating, I would. I had this place bookmarked on my Yelp app for about 3 months and was super excited to finally try it out. I had called ahead to make a reservation but this place doesn't accept reservations for parties smaller than 8 people, which is a little annoying considering how small this place is. Regardless, I was determined to try it out so i went with three other people. When we arrived there were no tables available on the main floor, but the waitress opened up the lounge area upstairs for us and gave us menus. The place upstairs was chilly, quiet and quite uncomfortable. The waitress came back about 15 minutes later to take our order...and that was the last time we saw her. We waited an Hour and 15 minutes and did not even receive our waters in this time! I understand that it was a little busy, but an hour long wait for WATER is just appalling! If the restaurant cannot handle the volume of customers, the logical thing to do is not seat anymore customers...clearly this place didn't get the memo. In the end, my group and I literally took out belongings and just walked out. To add insult to injury...as we were walking out, I had made eye contact with our waitress to make sure she saw us leaving, who carelessly glanced over, SAW us leaving, turned away and continued talking to someone else. I will NEVER be returning to this place again. The service was unbelievably terrible, rude, and unprofessional. I'm extremely disappointed, and quite frankly aggravated at the lack of care and customer service! TERRIBLE PLACE!
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