We went in for meals last night, I ordered a chicken potpie and the person I was with ordered half a chicken meal, they wanted it cut into fours. However, when we received the meals (which was quick by the way!), the half chicken wasn't cut in fours. So, they asked the person at the cutting station (she put our meals together too), I swear that she was the most friendliest employee I have ever encountered, ANYWHERE! We later called this Boston Market to tell them how wonderful her communication and customer service skills were! Anyway, we got home, our food was good and it was everything that we asked for nothing was messed up.