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| - I must say that, as a new Pittsburgher and coffee fanatic, I am extremely disappointed.
Drink quality: The $3.85 caramel latte I bought just minutes ago is flat out disgusting. It has no strong coffee flavor or aroma, and I'm not even sure what I'm drinking. (I.e., WHERE IS THE ESPRESSO?)
Employee/service rating: The barista was a pompous you-know-what. I simply asked her in a nice way, "I've never been here before. What's good here?" as in "What are some of the most popular drinks?" but the response I received was: "Everything is good here. Obviously." How rude. She didn't say it in a nice or joking way, but in an arrogant, dispassionate, and nonchalant manner (cf. one of the posts below -- I completely agree with you that the employees are checked out and don't care about their customers). The barista did not even attempt to ask me what types of drinks I like (I could have been looking for tea or hot chocolate, for all she knew), ask me how my day had been going, or say hi. Actually, after I walked in and had been waiting for almost 2 minutes to be helped (no one else was in line), she FINALLY stopped talking to her co-worker.
All in all, quite a horrible experience, and most certainly NOT "Pittsburgh's best coffee."
I'll stick with Caribou Coffee.
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