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| - I always avoid giving bad reviews on yelp. I know the impact a review can have on a restaurant, and I respect the level of hard work it takes to be a server, bartender, or manager at a a place like this. So I don't like to write things that affect people's livelihoods in a negative way.
Sometimes though, experiences happen that are really irritable, and it deserves mentioning to warn others or the establishment that they need to work on improvement. I've gone to this location quite a few times over the years, and usually it's FINE, but nothing special. The experience I had tonight was not acceptable for service.
I met my Dad at the restaurant at 7:30, we were going to celebrate my brother's birthday with dinner with him and his girlfriend. My Dad said the hosts did not approach him at all when he walked in, and him and other customers had to get their attention to put a name in or find if a table was available. When I got there, the place wasn't that busy, pretty typical dinner service. I grabbed a seat at the bar with him, and watched as two bartenders circled around the bar but ignored us, mostly talking to themselves. The bar isn't very big, this was just the first sign of poor service. Eventually I had to raise my voice and say excuse me to one of them, and was able to get a beer.
We get seated at our table, everyone is in good spirits for my brother's birthday and happy to see each other. We're talking and looking over the menu, and waiting for our server. And waiting. . . Finally after 10-15 minutes he comes by, doesn't seem to be fully aware of what is going on around him, and awkwardly takes our order. He was mostly friendly during the course of the night, but as time goes on he just doesn't seem to know how to do his job. He rarely ever checks up on us, and everytime he does he's forgetting things; napkins we asked for, doesn't bring any plates with the appetizers, etc. We ask for plates for them, and by the time he brings them we're finished with the food. We order a deep dish pizza for the group, and try to get the largest one they have.
We're talking, but noticing that the time is ticking by. We're waiting over an hour, with barely a sign of our server. We flag him down and ask him if he could check on our food. We then see him start bringing dishes out, to mostly what looks like tables that came after us. He comes by and brings us a dish we didn't order, and it turns out it's for the table next to us. All the while, there aren't many tables or people in the place, so I'm really confused as to what his confusion is. He's looking around the room even when he doesn't have food on his tray like he's unsure of what to do. He comes back over in a few minutes and tells us the kitchen's backed up and it will just be a little longer.
Well, about an hour and a half or more after we order we finally get our pizza. It's cut into 6 slices for 4 of us. Needless to say, 2 slices get left basically for no one, and it's just more frustration on top of the service to beginwith, especially being that everyone is hungry by now. The waiter seems oblivious to the fact that there's anything wrong with how things have been going, and while he's gone I go up to the front and ask for a manager. The guy I ask says he'll go find one and has a deer in the headlights look on his face like I just asked him something crazy. He goes to find the manager, comes back and says she'll be right out. I wait for 5-10 minutes, and no one comes out. I tell him to just forget about it as I'm here for my brother's birthday and would like to spend time with him and at this point it's just unnecessary. I was hoping we could get some kind of discount on the bill and I could explain how our night went so far.
Well, finally we get our bill, it's expensive and no comps. My Dad and I ask to have it split in half, the server seems confused but says ok. He comes back and says he really wasn't sure how to do it, and we have differing amounts. We pay, finish talking and leave.
Sorry, long rant over. Bottom line, UNOs you need to seriously improve here. Extremely disappointing and a bad capper on what we were all hoping was going to be a nice evening for my brother. He works long hours and we don't get to see him very often, this was a real shame.
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