No way we are ever coming back!! When I saw all of the great reviews I thought this was a no brainer. I was wrong. I have a 10 month old Maltipoo male. I had asked for a trim and his nails cut, but they heard "shave him down and cut some of the nails". My dog was shaved even closer underneath (almost to the bare skin) and during this hack job, they nicked the area where he was neutered. This, of course, irritated him for 2-3 weeks. After a $140 vet visit, with a shot and some medicine, he is finally returning to normal. He started licking his paws recently and we found that his dewclaws were never trimmed! His haircut was so drastic at first I thought we had a different dog. They even groomed him to look female. For whatever reason they have a standard haircut for all poodles and poodle mixes. To help you translate words and phrases just in case you ever decide to use them, here are some tips: Trim=shave. Cut the nails=just cut whatever you want. Be careful around his "male parts"=shave it up and nick it if possible. Poodle=female dog. All of this and they even asked for a tip. $45 for a cut and a nail trim.