I have been bringing my dogs, old and current, to Villa La Paws -Glendale since they were in the mall at Bell Rd and 28th Drive. It was a place I thought of as "safe" for my dogs. I always had good service at the old location and mostly good service at this current location. I have noticed your fees going up and the quality of service going down over the past few months.
Today's service, I received yes responses to my requests for bath, brush, toenail/dewclaw clipping, glands, etc. all that is the normal service that I pay for. The groomers have been good in the past to trim the nails back and I make sure I tip according to the service provided. NOT this time.
The bathing seems ok but I couldn't tell if their glands were done. The girl at the desk couldn't tell me anything of the service that was done. I got home to find their toenails and dewclaws don't look like they were trimmed at and if they were it was only to take off the tip of the nail. The fees jumped over the amount I was charged 2 months ago for both dogs so I would have thought the service should have been impeccable but what I go was less.
I'm disappointed in current management and the services provided.