I love Chilis and I always search them out when ever I travel. But unfortunately this was the most disappointing visit I have ever had. We made our reservation online and got a confirmation text but when we got there, at the exact time we were told our table was ready we were told that they didn't have our reservation. After speaking to a manager we still waited 40 more minutes before they got us a table. Also note we were only a party of 5. Then we had a great server who was clearly overwhelmed as there was no way she could give us attention. It took extra time for everything. She struggled to get to our table to even take our order. All in all from start to finish dinner took over 3 hours. I would avoid this restaurant until the owner and managers fix their staffing problem.