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  • I will NEVER be back. Long story short, the customer service here is awful. I used to love this place, and don't get me wrong, the waxers are usually awesome, nothing against them. However, I had to quit going because I would get used to one waxer and then would find out they left the company. Fine, no problem, people move on all the time, but then I would make an appt with a new waxer, have one appt and then find out they were gone the next time. This happened to me MANY of times. So then I start thinking, wtfork is going on here that they keep having people quit?! Once, I even made an appt, and got not one, not two but THREE calls to tell me my waxer has changed for my upcoming appt. Really?! And then, come to find out, I go in for my appt, and yet again....it's changed to another waxer. I couldn't take anymore, so I quit just like their employees (and I don't blame them). The happiness (or unhappiness in this case) of the employees says a lot about the management. After I stopped going, I realized I still had over $300 in prepaid waxes. I emailed the manager about my experience and frustration with the place and requested a refund and got zero response. Later I decided I would just call and see if I could switch my prepaid waxes into my friends name (she goes to a different location and hasn't had as bad an experience yet). Luckily they were able to do that so I ended up giving them to her as a gift. That resulted in another flub which is another story for another day. So again, I'm done. No more EWC for me. I now have an AMAZING waxer whom I adore more than any waxer I've ever had! If you want more details about her, message me ;) haha.
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