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  • Look, this Sears is in MetroCenter Mall - super run down, hood, old. 'Nuff said. However, I'm basing my review off of the -- order online, pick up in store section or the "Merchandise Pick Up" area. I don't shop at Sears much nor do I spend much time browsing their website - but I was given $20 in "surprise points" so I went online and bought something (I wasn't going to put that to waste)! I dare not pay for shipping so I opted for the pick up in store option... and I must say, the dude that worked on getting me my order was efficient, friendly and I received great customer service. The only time I actually waited was for this old lady to type in her pick up order in the machine -- which took FOREVER! I wanted to do it for her! But as soon as she was finished, I put my order in, and WA-LA! Homie was right at the door calling my name to pick up my item! I'm sure if my husband wasn't there with me, he woulda walked it right out to my car for me (since it was a heavy item)! And for that Sears, you are getting 4-stars from me!
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