This place needs to work on themselves. It seemed as though the staff were not trained on all the aspects of the shop, most just bumbling around behind the counter. The "ice cream" is more like sugar soup. The nitrogen was cool to watch, however, we were handed ice cream that was much more melted than solid. And all this after roughly waiting 20min for said ice cream. And $8 for a small serving of ice cream soup is a little tough to stomach. We were excited to try a new place in town and were nothing but disappointed. We will be sticking to sweet frog down the road from here on out.