Had terrible service here tonight. Sat down with 6 friends during Festival Libre, a Cuban themed festival at the Distillery. We were not taken care of for 30 mins and our drinks took forever along with our food.
So why 4-stars?
Once we expressed our displeasure, our waitress actually cared. She didn't just brush us off but went out of our way to comp our food and apologize for the previous service. It was great to see a place that stresses customer service and empowers their employees to help improve customer experiences.
A bad night was rescued and I will still consider the mill street brew pub in the future.