I love trying new spots! Unfortunately, this is not a new spot I would recommend. I arrived super late to a birthday (over an hour) and everyone was still waiting for their food. I too experienced the poor cutomer service when I waited about 30min prior to my friend asking the waitress for a water for me. Another 10-15min pass and another friend asked a waitor for a menu. Thank God my friends have customer service skills. The food was decent for the price. I ordered a salad and it was quite tasty. Their truffle fries were nothing special. I was thankful they were able to split the checks. It is unfortunate when an establishment has so much potential. However, I do not plan on returning. If you're looking for a new hipster joint and like being ignored this is the spot for you.