I'm a Gold Club member, so vehicle was waiting under a canopy upon arrival from a cross country flight. Definitely pleased to see that it was a Ford Escape (top of the line version) fully-loaded (including Sirius XM). Wasn't pleased that it hadn't be cleaned (as evidenced by trash remaining from previous renters) and that the windshield wipers required replacement, which was a pain given that it was raining. Drove the vehicle cross country back to Sacramento, CA and it ran well. Fortunately, it only rained once for a few minutes in NM, so the wipers weren't that big of an issue. Good service at delivery and return--will continue to rent from Hertz and recommend others do so. A bit pricier, but you get for what you pay.