I came outside one morning to a battery that wouldn't start. Being that the dealership where I normally get repair work done was closed I decided to chance this Pep Boys though I haven't had the greatest experience with them in the past. I had the guy come out to test my battery and he said it was bad. Cool, fine, let's replace that bad boy and be on my way. I needed them to do the battery drop for me so I let him know that and settled down to wait. 30-40 minutes later, they still weren't done and I could see my car was not in the bay so I walked over to the service window to inquire. They hadn't even gotten the paperwork yet from the guy at the register! I am willing to overlook a lot of things when you get busy, I get that. But it had not been that busy that morning and I was very clearly with my elderly mother and my ten year old sitting and waiting for this to be done.
The battery drop itself takes about 10 minutes and we're out the door. Awesome.
Fast forward about a week and I notice something shiny in the well under my windshield... a wrench was left behind randomly. I grab that and as I walk back to my door I notice that the cover for my hood hinge on the driver side (I drive a Honda Fit) is also missing. So the bottom part of my windshield along with the hinges for my hood are exposed as I'm driving around getting all kinds of dirt and water down in there, not to mention it just looks super trashy and ugly.
I will never go back here again because they cause more problems than they fix. Find someplace else and pay a little more so that your car isn't trashed while they "fix" your problem.