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  • Customer service/friendliness: 5 stars Efficiency/Time of Service: 3 stars Did they fix the problem?: 1-2 stars (??) The Gist: On a Saturday, the brakes on my 2009 Hyundai Genesis lost pressure about 2 blocks from The Brake Shop (TBS). Yelp tells me they're good and close by, so I go. Very nice guys in the front office and they get me right into service. Diagnosis: I'm told that my master brake cylinder needs to be replaced along with several brake pads and rotors. My oil change guys already told me I'd need to replace my brake pads soon, so that made sense. TBS tells me I need my power steering flushed too. I agree to it all. Questionable actions: TBS tells me that the master cylinder will need to be ordered. I decide to wait the extra two days for delivery (they are closed Sunday). On the day of completion, I'm called and told that everything is about 95% complete. Supposedly, my pedal and another system needs to be tuned by the dealership. However, the car is "still driveable and safe." I pick up the car and do notice increased pressure but still difficult to drive normally. I call them back to ask what to tell the dealership and TBS tells me that they COULD fix my car completely, but thought I wanted it out early. (huh?) Total amount spent at TBS: $1100.00 Dealership follow-up: My dealership tells me that my entire anti-lock brake system needs to be replaced. Luckily, it's under warranty, but still puts me at an additional weekend using a rental car. I eventually get my car back and my brakes are back to 100% normal. Total amount spent at dealership: $120 (including fully insured car rental for 4 days) Bottom Line: What started off as a seemingly easy repair job became a potential waste of time and money. I don't think I'll ever know if the repair by TBS was really necessary. The guys there were extremely nice and professional and made it look like I was getting a good deal. When I gave my CC over the phone, they stapled that note they took to show they weren't keeping my info. Real integrity or ignorant facade?
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