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  • First of all every single time I go to this Taco Bell they take forever. One time I even got stuck in the drive-through line for about 30 minutes and couldn't leave. Tonight I had the worst customer service ever. I believe her name is Marlena? She was so unbelievably rude because I asked for large water along with our drinks and food. She said they only had smaller cups for water and I said that's totally fine may I have 2? She rolled her eyes and gave me 2 waters. We had bought enough food to feed four people and she gave us three mild sauce and when I asked for more she was rude again and then mocked me. Then when she gave me more sauce, said "bye" and slammed the window shut... When I got home I realized that she put onions in my burrito (which I'm allergic to and specifically asked for no onions) (even says it on the receipt) , gave us all hard tacos when we asked for soft, and forgot one of our tacos. I get its been a long night for some people... But sometimes it's been a long night for the customer too. Customer service is everything...be happy you have a job bc I'm sure plenty of people could use that job.
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