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  • We had a very disappointing experience. We needed to rent a truck one way. I made a reservation. We arrived early and they informed us, very rudely, that they didn't have any trucks. I informed him we had a reservation he directed me to their phone and had me call their customer service. Who then passes me around in circles for 10 minutes. After giving up on the phone I asked a different employee if they knew when they would be getting trucks he said that wasn't his department and just stared at me. I asked who I should speak to and he said "well if we don't have trucks then we don't have trucks. We don't have control of when they return them" We took our business else where and were welcomed at Penske with open arms. I will never use budget in any city.
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