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  • After responding to an advertisement from ABC Nissan, my wife spoke with a member of their "Internet Sales" Department. After several emails and telephone calls she was led to believe that we were pre-approved. They went so far as to have her speak to a "Finance manager." My wife was extremely forthright while dealing with them given our credit history and inequity in our trade-in. All we wanted from the and the ONLY thing was that they be equally honest and not waste our time. The Pre-approval process was important to us because we have a considerable drive just to get to the dealership. My wife was told that the last thing we needed to do for the purchase of the vehicle she had selected was to bring in our car so a proper appraisal could be made, which is completely understandable. We had an appointment and upon arrival at the dealership found that our point of contact was "Busy with another customer." (It was at this point our run around began) We were introduced to a saleswoman who treated us as if we had just blindly walked in from the street. She gave ZERO consideration to the fact we had an existing file with them and our credit and information was already in their possession. She from the beginning disregarded anything my wife had told her about the vehicle we were interested in and the circumstances that had been discussed with the Internet sales manager. She did finally take us on a test drive of OUR OWN VEHICLE for this so called appraisal and took some of the information. She then vented to us about her own personal situation and the fact she is looking forward to Christmas because ABC Nissan gives COSTCO Cards as bonuses blah, blah, blah. After redirecting her back to the car deal she began asking basic questions about information that should have been on file already. When we brought this to her attention she informed us "I didn't read your file." We pointed out that we were "pre-approved" pending the appraisal and she stated "I am not qualified to do appraisals." (Can I ask why the heck then she needed to drive my car around the block then?) My wife informed her multiple times we were interested in a Rogue, she at one point stated something about how dangerous they are... And proceeded to tell us we need to buy a Pathfinder which is A LOT more than what we wanted to spend. Given that it was now abundantly clear she had ZERO interest in us or our situation with the pre-approval, I asked to speak to the original person we had the appointment with. We again were given the run around, and had to speak to ANOTHER manager, who said that he was again busy. It became very clear to us that we had been lied to and now they were playing games. I even had to get forceful with them just to get the key to my own vehicle back. I can tell you that there were two other people that were there having difficulties while dealing with their staff based on their tone and the clear amount of frustration they displayed with their body language. One lady told us point blank that ABC Nissan was terrible and don't trust them." I can now testify that this organization is terrible, the people who we had contact with were not honest with us and had zero interest in doing anything more than wasting our time.
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