This is the first time I visit a Panera Bread near me and I decided to come in during their rush hour. I know that's the worst time to come in and then do a review on this place. But let's be honest the true colors come out when you can handle a rush hour exceptionally. Panera Bread has great food, I won't jeopardize my integrity as the rest. The only inconvenience for me was the weak customer service and the miscommunication. I just do not understand how you cannot tell your customer where to pick up their food, so you try to figure that out on our own, and when you hand them their order after a 30 minute wait time and the french baguette is the driest most hardest piece of bread to chew in the entire planet. Most disappointing the fact that they threw the french baguette in the bag, not even in a separate container but savagely in the bag, rolling around until I opened the bad at work and saw the french baguette lonely all the way in the bottom. I was unsatisfied with my experience I want to be positive for my next visit and hopefully they can pack my order and listen to me when I want to give honest feedback, the policy states that if you are unhappy with something or have any inconvenience Panera Bread will give you a treat as compensation. I just want more responsibility and maybe that can impact the representation and ambiance of the place. I know Panera Bread can do way better! I believe in Panera.