rev:text
| - I will never go to this Starbucks again. Of course, the drink was great, so that's not a complaint, but their customer service is sub par to say the least.
I ordered a breakfast sandwich with my coffee, and when I pulled up to the window, I was given my coffee and then told it would be a couple minutes for my sandwich. The drive-thru attendant then came back a moment later and said that I should pull around to the stairs.
I pulled around to the stairs and waited; a couple more cars ended up pulling behind me. I pulled into the drive-thru at about 7:53, and my order was placed at 8am. I sat at the stairs, and sat at the stairs some more. Finally an employee came out with a bunch of drinks and tried to hand them to me. I told her that I got a sandwich, not these drinks she was trying to hand me. She then apologized and said she would be right back. I sat there a few more minutes; everyone else was gone. Finally she came back and told me that I didn't order a sandwich. I asked her if she wanted to look at my receipt and she replied with, "No, you can just have this". Just have it? I pulled my receipt out and showed her that I did in fact order the sandwich that took TWENTY MINUTES for me to get. This woman essentially accused me of lying about buying his sandwich. Not professional.
She then offered to get me a free drink card for my troubles. Once again, she disappeared. I ended up just driving off.
|