| rev:text
| - Before buying or even shopping here, beware of dealer add-on's!
I bought a Jeep here in Feb. 2015. At that time, the dealership was apparently adding two things to every new vehicle they sell: Something called "Datadot DNA" and an aftermarket security system called a "KARR Alarm." At any rate, both of these were on the Jeep I had decided to buy.
They charged me $188.50 for the Datadot DNA. The salesman (falsely) stated to me that this system was required by law. I was stuck paying for it, even though I didn't want it and as far as I can tell it is essentially useless.
As for the KARR aftermarket alarm, they tried to charge me $600 for the system. When I said I didn't want it, they simply left all the components in the vehicle, supposedly deactivated the system, and charged me nothing. If this system is worth $600, how can they afford to abandon the components?
The worst part about the KARR system is that they cut into the vehicle's wiring to install it. Plus the workmanship on the installation was not good. Also, online research will show that other dealers put this junk in the new cars they sell, and that buyers occasionally report trouble with their vehicles as a result of this system. Finally, how smart is it to have salespeople tell customers that the factory security system is inadequate and needs to be supplemented?
(Note: After I complained to Chrysler, Sahara did offer to remove the KARR system. However, after seeing the quality of the installation work, I didn't want to risk letting them further mess with the wiring.)
They also presented to me a maintenance plan that was supposed to pay for two years' worth of oil changes and tire rotations. I took it because as they explained it, it sounded like a good deal: Supposedly, I could get the services done for free at any dealership nationwide (I'm retired and travel a lot). However, when I later got the paperwork, it stated that the plan only paid part of the cost of the services. Calls to the dealership and to the plan's customer service number drew conflicting explanations. So I ended up cancelling the plan.
Finally, they charged me a $487 "documentation fee." Despite numerous requests, no one there has ever presented a valid justification for this fee. (Note to Sahara: "Other Vegas dealerships charge it too" is not a valid justification.) My last new vehicle purchase was in California. There, I was charged a $55 documentation fee and the dealer took care of registering the vehicle; I just sat back and waited for the plates, etc. to arrive in my mailbox. Here, I had to go back to the dealer to pick up the green slip and then had to take care of the registration myself.
I could go on about the other problems I had during and immediately after my purchase, but I won't...much of that was typical. But I do want other potential shoppers to know that at Sahara, there are several particular pitfalls to watch out for!
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