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  • What a disaster.... At most other places, a smog check takes about 5 minutes, at Purrfect Auto, it takes an hour and half. I made the mistake of getting lured in by the promise of a $10 smog check. I came in around 3:45 expecting to be out within a few minutes. Around 5pm sitting in a waiting room full of pissed off customers, the service manager comes in to tell us that "they ran out of certificates" for the smog check and to come back tomorrow. After getting yelled at by a bunch of elderly ladies, he returned 20 minutes later to inform us that he had magically conjured up some more certificates and that we would all be done soon. His attitude along with his staff's was disgusting. Nobody cared that there was a room full of people waiting for something that takes 15 minutes. They don't tell you that it takes hours for a smog. The waiting room is hot and reeks of sweat and grease. To add to the experience, the service writers give you attitude if you ask how much longer it takes for them to do a smog check. Though I can't speak for all of them, this Purrfect auto was slow, apathetic, extremely inefficient and overall just a miserable experience. Spend the extra $10 and go somewhere else!
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